This Refund Policy forms part of the StopX™ Terms & Conditions. By using the Platform, you agree to this Refund Policy.
1. General Policy
Due to the nature of digital services provided by StopX™, entry fees for completed games are generally non-refundable. Once a game has started successfully, the entry fee is considered consumed.
2. Eligible Refunds
A refund may be granted in situations including, but not limited to: duplicate payments; technical failures preventing a game from starting; payment processing errors; wallet funding errors caused by the Platform; and other circumstances where the Company determines a refund is appropriate. Each request is reviewed individually.
3. Non-Refundable Situations
Refunds will generally not be granted where: a game has been completed; the player voluntarily leaves a game; poor internet connection or device issues affect gameplay; the player changes their mind after entering; the account has violated the Terms & Conditions; or fraud or abuse is suspected.
4. Technical Issues
If a verified technical malfunction prevents fair participation, StopX™ may, at its sole discretion, refund the entry fee, restore the entry to the Wallet, replay the affected competition, or provide another reasonable solution.
5. Chargebacks
Users should contact StopX™ before initiating a chargeback with their payment provider. Fraudulent or abusive chargebacks may result in temporary account suspension, permanent account closure, cancellation of prizes or commissions, or recovery of funds where legally permitted.
6. Refund Process
Refund requests should be submitted through Customer Support. Where approved, refunds are generally processed within 5 to 10 business days, depending on the payment provider. Actual processing times may vary between financial institutions.
7. Company Discretion
The Company reserves the right to approve or deny refund requests based on the specific circumstances of each case. Nothing in this Policy limits any consumer rights that cannot legally be excluded under applicable law.
8. Contact
Refund requests may be submitted to: [email protected]. By using StopX™, you acknowledge that you have read and accepted this Refund Policy.