This Payment Policy explains how deposits, Wallet balances, prizes and withdrawals are handled on StopX™. This Policy forms part of the StopX™ Terms & Conditions.
1. Accepted Payment Methods
StopX™ may accept payment methods made available through its authorized payment providers. Available payment methods may change without prior notice.
2. Wallet
All deposits are credited to the user's internal Wallet. The Wallet is used exclusively within the Platform for eligible transactions. Wallet balances do not constitute a bank account or electronic money account.
3. Deposits
Deposits become available after successful authorization by the payment provider. The Company may establish minimum or maximum deposit limits. For security reasons, certain deposits may be subject to review before becoming available.
4. Withdrawals
Users may request withdrawal of their available Wallet balance at any time. Before processing a withdrawal, StopX™ may require: identity verification, payment ownership verification, fraud prevention checks, and compliance reviews. Approved withdrawals are generally processed within 3–7 business days.
5. Prize Payments
Prizes are credited to the user's Wallet after the applicable validation process has been completed. Prize payments may be delayed while identity or gameplay verification is carried out.
6. Payment Security
StopX™ uses commercially reasonable measures to protect payment transactions. Payment information is processed by authorized third-party payment providers.
7. Currency
Wallet balances and transactions are displayed in the currency selected or supported by the Platform. Where currency conversion is required, exchange rates are determined by the relevant payment provider or financial institution.
8. Payment Restrictions
The Company reserves the right to refuse transactions, delay payments, limit payment methods, and suspend payment functionality where reasonably necessary to protect the Platform, comply with legal obligations or prevent fraud.
9. Errors
If a payment error occurs, the Company reserves the right to correct the affected transaction. Users are required to report suspected payment errors as soon as reasonably possible.
10. Contact
For payment-related questions, please contact: [email protected]. By using StopX™, you acknowledge that you have read and accepted this Payment Policy.